You must carefully read the terms and conditions of sale before placing an order on our website. All sales conditions listed below apply to all orders placed on our website. By placing an order on our website implies that you adhere to our conditions of sale and that they constitute a contract between you and L’Épicerie Nouvelle.
- Prices and payment methods
- Visa or Mastercard are accepted.
- Government taxes apply depending on the products selected and affected by the tax laws of your place of residence.
- An invoice will be generated automatically by the Site, following your purchase and will be sent to you by email. Part of our terms and conditions.
- Maximum quantity of item per order: the maximum quantity of item per order is limited to 10 identical products. Please note that for bulk orders, we strongly recommend that you use the contact form available on our website in the « Contact » section, not forgetting to add all the necessary relevant information. We will contact you as soon as possible. Deliveries
- Delivery: Orders will be processed within 24/48 hours after receipt of payment authorization by the service of Paypal, visa ou Mastercard. Orders received on Saturday / Sunday will be prepared on Monday morning.
- Delivery : Delivery: A $10 package is available for deliveries in Quebec and Ontario. A $20 shipping package is available for deliveries to the rest of Canada excluding faraway territories in Canada. Shipping costs will be calculated by our system for the far away territories and the USA.
- Delivery : We offer free shipping for orders over $100 on our website. But this free shipping is not available for the USA and some parts of Canada (especially the faraway)..
- Items in restocking : Orders will be processed in the necessary way to receive the ordered goods, following receipt of payment authorization by the service of Paypal, visa or Mastercard. Orders received on Saturday / Sunday will be prepared on Monday morning, please note that if the replenishment time exceeds 1 week, we will contact you to inform you. You will then be able to decide whether to continue ordering the item or cancel it.
- A tracking number will be sent to you by email as soon as your order has been sent
- Delivery times by Canada post may be 3 to 5 working days depending on your location and the type of delivery chosen:
- Priority delivery
- Xpresspost delivery
- Regular Delivery
- À la réception de votre commande, veillez vérifier le contenu de celle-ci afin de vous assurer que la marchandise reçu est conforme à celle commandée.
- Pour les régions éloignées:
- Retours
- Nous avons commis une erreur dans votre commande :
- Nous retourner le produit, à nos frais et une fois le retour complété nous enverrons le produit que vous aviez commandé sans aucun frais additionnel.
- Si vous avez commis une erreur lors du passage de votre commande : les retours seront permis uniquement dans un délai de 5 jours, uniquement si le produit retourné est dans un état parfait de revente, dans son emballage d’origine (ni ouvert, ni altéré). Vous devrez assumer les frais de retour.
- Annulation de commande
- Plainte, demande de support / Service à la clientèle
- Produits
- Garanties
- Horaires